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catperry
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No phone line

I installed my services this week and have no phone dial tone. I have tried rebooting the hub and pressing the wps buttons.

When I used to be with virgin my phone was plugged into the ntl socket but the setup says to go to the back of the hub. I have tried both ways and still nothing

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Melissa_F
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Re: No phone line

Hi catperry,

 

Thanks for your post and welcome to the community 🙂

 

I'm really sorry that your phone doesn't have a dial tone after being installed. I can appreciate you'd like to get this fixed as soon as possible. 

 

I'll need to take a closer look at your account to understand what's happened and get this fixed for you, so I'll pop you a private message now.

 

I'll speak to you there.

 

Thanks

 

Melissa 

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Melissa_F
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Re: No phone line

Hi catperry,

 

Can you please check your landline number again?

 

This should have completed now 🙂

 

Thanks

 

Melissa 

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catperry
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Re: No phone line

Hi

The one we want back is [MOD EDIT: Removed]

Thanks

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catperry
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Re: No phone line

Hi 

I just rang my mobile using the house phone and the number is correct but when I try amd ring my house phone I get a dead line tone.

Strange

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Emily_G
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Re: No phone line

Thanks for the update Catperry.

 

We can see you've been contacted today regarding this, how are your services now?

 

Thanks, Emily.

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catperry
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Re: No phone line

All sorted now thanks for all your help

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