No phone line

[dasman37]

I’ve just checked my landline phone and it’s dead with a message saying check line cord I’ve run a test which came back saying no phone connected. What’s going on 

[Zak_M]

Good morning @dasman37

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your landline. 

Please could you let me know, Is your landline connected via the traditional wall socket or via the hub? 

Kind regards,

Zak_M

[dasman37]

It’s plugged directly into the hub

[Martin_N]

Thank you for that. 

Can you confirm if you have been able to try an alternative handset in the hub?

^Martin

[dasman37]

Yes that doesn’t work either 

[Martin_N]

Thank you for testing that. Okay, what I will do is private message as it sounds like you may need an engineer visit.

^Martin

[Martin_N]

Thank you for chatting with me over Private message dasman37.

Please do let us know how the engineer visit goes. 

^Martin