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krisdenyer
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No phone line for weeks

Ive had no phone line for weeks. have tried running a test but all seems fine and i have to call 150! How when i dont have a landline. Annoys the hell out of me always having to call virgin, why cant you do these things online.

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John_GS
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Re: No phone line for weeks

Hi krisdenyer

 

Thanks for posting and welcome to the community.

 

My apologies for the phone line issue. You can run tests and even book tests online. Click here and then enter your postcode. Press search and any known local faults will be shown. If none shown, then click on 'sign in to the checker and run test' on the affected service; in this case the phone line tab. This will then run checks on your equipment and if an engineer visit is needed, you'll be able to book online. 

 

In this case, I've checked the system and no issues showing. Is your phone plugged in to your broadband router?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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