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vince230
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No phone line, engineer didn’t show up!

Phone been out since last week, engineer supposed to be here between 8am and 12noon.....nothing, not even a call to say they're running late...I can't speak to anyone so no idea if anyone will ever show up. I'm glad I use Zen for my internet rather than this shower!

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Zak_M
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Re: No phone line, engineer didn’t show up!

Good morning @vince230 

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline and the engineer not visiting. 

 

I have taken a look into your account and I can see that you have spoken with our customer support team regarding this, they have been able to re-arrange the engineer visit. Is there anything we are able to assist you with? 

 

Kind regards,

Zak_M

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vince230
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Re: No phone line, engineer didn’t show up!

Yes, hopefully someone coming Monday, but it would have been nice to receive a call or text to say WHY they the engineer didn't turn up rather than me just sitting at home all day like an idiot.

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Zak_M
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Re: No phone line, engineer didn’t show up!

Thank you for coming back to me @vince230 

 

I completely understand the frustration and I really do apologise for the inconvenience that this has caused. 

 

Kind regards,

Zak_M

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