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proud1
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No phone line WN5

Had no dial tone and cannot make or recieve calls since last night. Rang Virgin media off mobile but been hanging on for ages. What is the issue? Getting fed up with these services going down constantly now!

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proud1
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Re: No phone line WN5

This is ridiculous been hanging on my mobile phone for over an hour now trying to sort this problem out!! Your service is diabolical!!  

 

 

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John_GS
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Re: No phone line WN5

Hi proud1

 

Thanks for posting and welcome to the community. 

 

My apologies for the phone line issues. I've ran some checks and no outages are showing. I've ran further tests and the first thing we need to know is; 

 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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