No phone line. 8 June ongoing

[Mr_Happy]

Can someone help me.  Recently Virgin carried out some work around the Rossendale area (Wednesday I think).

Now we have no phone line.  Can't make calls, can't receive them.  It was working fine the other day.  Can someone from Virgin contact me on here to try and sort it out.  We need the phone line.  It is important that we have it since my mums health hasn't been great the last couple of days.

[Steven_L]

Hi Mr_Happy,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline, I have looked into this and can see that there is a an area fault with landlines in your area, the current estimated fix time for the issues is 4pm today but I hope that we can get the issues resolved sooner.

Kind Regards,

Steven_L

[Mr_Happy]

All working now.  Thank you😊

[Natalie_L]

Hi Mr_Happy, 

Thank you for letting us know you are no longer experiencing an issue with the service. 

Please do reach out if we can assist in the future and we will be happy to help. 

Take care,