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No outgoing Landline calls since the 21CV Mandatory Fibre Phone transfer on the 20th of October?

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No outgoing Landline calls since the 21CV Mandatory Fibre Phone transfer on the 20th of October?

I am not impressed at all by Virgin Media's seamless telephone system migration (CV21) of our Landline Telephone from the PTSN (Public Telephone Switching Network) to VOIP (Voice over IP)

I have tried resolving this incompetently managed Technical Problem ((it's not just an Issue! or anything to do with payments or the finance department)) by telephone, mobile, webchat, WhatsApp.

We even had a real physical human being, a Virgin Media Engineer Named: Douglass ID: 22258 visit our address on the 31st of October who carried out tests on the line & said that somebody hadn't done their job correctly in one of Virgin Media's mystery Back Offices, probably by ticking the wrong box on a computer screen without being fully conscious at the time of doing said task!

He told me when he visited on Monday the 31st of October that our problem had been logged into the Virgin Media Back Office system & that everything would be working within 24/48 Hours. Guess what? it isn't I am not at all surprised!     

One thing I do know is that we are certainly owed compensation from Virgin Media for the lack of a fully working Landline Telephone service, which must be accumulating multiple costs as I am typing these words!

How do I go about getting a satisfactory Landline Telephone service from Virgin Media?  


Forum Team
Forum Team

Hi Bluebook,

Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I understand your home phone switchover didn't go quite as planned, I am sorry about that!

From what you've stated it sounds like the migration has now been completed, but there may be a secondary issue that is causing problems that I'll be happy to resolve.

Could you describe what you hear when you pick up the receiver please? 



When I try to call my Mobile 📱 or any other telephone number, It says sorry the service requested is not available on this line, please call us on 150 to subscribe?

Sorry to hear that Bluebook, we're eager to get this looked into further for you and I will send you a Private Message to get some more details.