No one can ring me after switch over

[Gazza6868]

Why can't I post  a question 🙋 on this forum

[goslow]

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@Gazza6868 wrote:

Why can't I post  a question 🙋 on this forum

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What sort of question would you like to post (in addition to the one above)?!

Going from the title of the topic, an issue with incoming calls after landline switchover?

What specific problem(s) are you having with incoming calls?

[Gazza6868]

No one can ring me. After 1 second of the phone ringing it cuts them off.But when checking my daily calls list there phone call is there.

[goslow]

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@Gazza6868 wrote:

No one can ring me. After 1 second of the phone ringing it cuts them off.But when checking my daily calls list there phone call is there.

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Sounds like an issue that will require a VM forum team response and/or tech investigation.

If you are minded to, you could try another handset (borrowed from a friend, family member, neighbour) to eliminate a handset issue, don't buy a new phone.

Someone from the VM forum team will reply here shortly, usually in a day or two.

[Gazza6868]

Thank you for your help. I'll have to wait for Vm response. Try using 3 different phones.

[Nathan_B]

Hi there @Gazza6868, welcome to our forum and thanks for your post.

I'm sorry to see that you are having issues with receiving calls after your switchover. Have you been able to check our service page here to see if this is due to any known issues?

If nothing is showing there I would recommend checking our landline help page here to see if this helps resolve your issue.

If you need any further help after going through these checks please let us know, we will be happy to assist.

Regards

Nathan

[Gazza6868]

Hi Nathan

Done all that since switch over on 26August. We had problems with in coming or outgoing calls working properly .Even on hub for 2 days red phone appears and disappears.

I'm shocked at how virgin have not contacted me via phone as I have complained by email response last week.

[Nathan_B]

Thank you for checking, I'm sorry to see that the team have not contacted you back. I will be happy to assist you with this further, to do this I will send you a PM to confirm your details.

Regards

Nathan