No number given for my landline

[falcon2]

Bigger bundle + sports installed via Quick Start yesterday. When connecting the home phone, no dial tone, on pressing WPS button, static green icons show. I wasn't given a home phone number. I cancelled my TalkTalk contract and said I didn't want to transfer the number.

Anyone have any thoughts?

[Akua_A]

Hi @falcon2,

Welcome back to our community forums and sorry to hear you are having issues with your landline since having your services installed. We can understand your concern and we want to best help. I have sent you a private message to best help with this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[falcon2]

A/C Number: removed

A/C Holder: Kevin Armstrong

Yes, it's me posting.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Akua_A]

This information has been posted publicly @falcon2.

We would advise deleting this for your confidentiality and to remain in contact via PM.

Thanks,

[falcon2]

What's this all about?
I asked a simple question and get all this stuff thrown back at me.

Who is asking for the info? I respond here in good faith, doesn't anyone monitor what's going on?

Can someone just answer the question.....should I have been given a landline number with the Bigger Bundle + sports+ weekend calls?

Failing that, can someone provide a mailing address so I can make contact the old fashioned way? It seems that Chrome doesn't run well with Virgin, I keep getting error messages.

This is a communications company but at times communicating does seem to be a bit hit and miss.

[falcon2]

Who is Akua_A who asked these questions please?

[Akua_A]

Just to clarify @falcon2, You are currently in a Private conversation with me regarding your landline issue however it seems you posted one of your responses publicly which compromises your confidentiality.

The following link will make you aware of who the forum team are https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk

Please remain in contact with me by private message so I can best help resolve the matter for you.

Thanks,

[Akua_A]

No problem at all @falcon2.

Please let us know how the appointment goes and if you need any further help 🙂

Thanks,