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No landline

carolineR
Tuning in

Landline is down. Line is dead, I've done all the usual checks. Phoned 150 on my mobile to report it just got sent to their website!

 

4 REPLIES 4

Carley_S
Forum Team
Forum Team

Hi @carolineR 

Welcome to the community forums.

Sorry to hear that you're having issues with your landline at this time. 

Have you received and letters or emails at all regarding a home phone switchover and what your next steps are to ensure your landline remains active? 

Here to help 🙂
Virgin Media Forums Agent
Carley

No, not had any mention of that

Okay that you for confirming @carolineR  I can certainly take a look at my side to see if we can support further to get this resolved for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 
 

Here to help 🙂
Virgin Media Forums Agent
Carley

Carley_S
Forum Team
Forum Team

Thank you for joining me on private message @carolineR 

We would need to pass account security to be able to discuss your account further. Please do let us know if and when you are able to provide the information needed and we'll be able to support further. 

Here to help 🙂
Virgin Media Forums Agent
Carley