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No landline

Joining in

My elderly parents (90 and 85) have had no landline for over 24 hours now. They have spoken with Virgin on multiple occasions and keep being given different times on when it will be sorted which is clearly isnt. It is becoming very frustrating as they need access to a phone at all times. What else are we meant to do?


Forum Team
Forum Team

Hi cabinboy747,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the landline.

Just from checking our forums I can see that you're currently in a PM on another thread with an agent.

To avoid confusion I'll allow responses to occur from there.



Thanks for your reply. Sorry I posted my message twice. I have replied to the other private message so let’s hope we can get this urgent issue sorted. Many Thanks

No problem at all!

Take care,


Hi cabinboy747, thanks for getting back to us privately.  This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage the account from here.




Hi Lee. The forum team have been absolutely superb and we are truly grateful to get the problem sorted so quickly. Thanks again to you for all your help. Kind Regards