Virgin Media Community

[Linda66]

Hi I've had no landline service since Monday 6/6/22 no service whatsoever..no dialing tone nothing.When will the issue be sorted in Dy53tq area please.

[John_GS]

Hi @Linda66

Thanks for posting and welcome to the community. Really sorry to hear of the landline issue. Done a system check today and can see your area is affected by SNR (signal to noise ratio) this started on the 7th June and the estimated fix date is the 14th June. Fault number F009875654 - for your records.

This isn't affecting the landline though as you're not on the 21CV system (phone through the hub), just advising this in case you've noticed any other issues. 

Everything on the landline side looks fine from here. 

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

Do you have any other pieces of equipment connected to your phone socket? This may include:
• Other telephones 
• Personal Computers 
• Faxes 
• Modems 
• Satellite TV digiboxes 
• Micro-filters 
• ADSL modem or router
Looking at the list above, is it more or less than 3?

Finally,
• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know 🙂

Best

[Linda66]

John I've tried everything you said to in message and nothing there is definitely  problem your end as my phone was great til Monday 6/6/22 I need my landline I'm registered disabled and have phonecall from hospital due soon. Many thanks x

[John_GS]

Thanks for coming back to me. It will be a tech visit needed in this case. I shall PM you now to assist further.

Kind regards,