Virgin Media Community

[Tim100]

No landline for over a week. Not connected.

Cant get a manager to phone me on my mobile.

Appalling customer service. 

Wish we had not decided to come back to Virgin after nearly joining Sky.

[Vikki_M]

Hi @Tim100

Thank you for your post and welcome to our community 🙂

I am sorry to hear you are having some issues with the land line.

Do you have a dial tone?

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

Please pop me a reply when you can.

[Tim100]

Hi

No tone.

Connected in exactly same way as when it did work with Virgin before we were cut off by Virgin. A mistake made and admitted by Virgin.

[Vikki_M]

Thank you @Tim100

I am going to send you a private message as this appears to be more of an account error than a standard fault issue. 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.