Menu
Reply
Lynn1962
  • 3
  • 0
  • 0
Joining in
365 Views
Message 1 of 7
Flag for a moderator

No landline

New customer. No probs with leads or connection but no dialling tone. No calls in or out. Checked WPS button on hub. Showing landline not connected. Need help/engineer asap

0 Kudos
Reply
Ashleigh_C
  • 3.39K
  • 134
  • 266
Forum Team
Forum Team
356 Views
Message 2 of 7
Flag for a moderator

Re: No landline

Hi there @Lynn1962

 

Thank you so much for your post and welcome to our Community Forums! It's great to have you on board! 

 

I'm so sorry to hear you are having this issue with your phone! I can see from your account that yo do have a VOIP line, can I ask if your phone is currently plugged directly into the back of the Hub, or if it is plugged into the Hub with an adaptor?

 

Thank you. 

 

 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Lynn1962
  • 3
  • 0
  • 0
Joining in
353 Views
Message 3 of 7
Flag for a moderator

Re: No landline

Hi Ashleigh

Phone plugged directly into hub, no adaptor. 

0 Kudos
Reply
Ashleigh_C
  • 3.39K
  • 134
  • 266
Forum Team
Forum Team
351 Views
Message 4 of 7
Flag for a moderator

Re: No landline

Thank you for confirming! Can I ask if you have tried another handset on the line at all? If so does the issues persist.

 

Thanks again.

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Lynn1962
  • 3
  • 0
  • 0
Joining in
350 Views
Message 5 of 7
Flag for a moderator

Re: No landline

Yes, have tried two other handsets. Same problem.

0 Kudos
Reply
Ashleigh_C
  • 3.39K
  • 134
  • 266
Forum Team
Forum Team
337 Views
Message 6 of 7
Flag for a moderator

Re: No landline

Thank you for confirming and I'm so sorry this hasn't resolved the issue. I'm going to send you a PM now so we can get an engineer booked to come and investigate this directly. 

 

Please keep an eye out for the purple envelope int he top right corner of your screen. 

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Ashleigh_C
  • 3.39K
  • 134
  • 266
Forum Team
Forum Team
224 Views
Message 7 of 7
Flag for a moderator

Re: No landline

Thank you so much for chatting with me via the PM and it's so great to hear the engineer was able to resolve this with a lead change.

 

Thank you again.

 

Ash

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply