Virgin Media Community

[TheBish]

I have lost count now at the number of times my landline goes down.  I have had an engineer come out on numerous occasions to carry out a reset in the street cabinet.  The last time it happened, the engineer told me that he had connected my line to 2 sockets and that it shouldn't happen again. It still happened. Its beyond a joke.

[John_GS]

Hi TheBish

Thanks for posting - apologies for the landline issue. How're things this morning? Normally we would promote our status page where by you firstly would pop your postcode in and any local faults will be shown. If nothing, you'd then sign in to it, using your online account details and run the fault test. Just advising that as your post was after we'd gone home last night so don't want you waiting for help 🙂

If things are still the same, can you confirm - is there a dial tone or anything? There are no issues showing on our system so please do let us know if you need further assistance.

Kind regards,