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No landline still....after three weeks

Joining in

I was last on here Tyree weeks ago, after approx Tyree hour webchat/ messaging on here with  Virgin, and due to huge amounts of stress with an inordinate amount of rubbish occurring, I was worn down and gave up as no hand on resolution seemed forthcoming.


Landline still completely dead.


Any remote chance Virgin will actually resolve the issue?


Forum Team
Forum Team

Good Afternoon @Pauline15, thanks for your post on our Community Forums, and welcome back!

Sorry to hear of the issues with the landline services.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Forum Team
Forum Team

Thanks for coming back to me over private message @Pauline15, I've been able to book in an engineer appointment for you. 

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

  • The technician diagnoses the faults as not being caused by our network/equipment
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,


Thank you David, when is the engineer coming? Will it be on my private Virgin messaging?