No landline since cable replull.

[GuyIncognito]

I got a cable repull on 17th May and since then my landine hasn't worked.  When Installing the new cable the guy specifically asked me if I used the landline because he would need to install a different cable.  I told him I that I use the landline so he would need to install the correct cable for it.  It's not worked since.

I've read on various posts that you can plug the phone in to the modem.  Would that be a way of getting it back working?  If so how do I do that?

[Natalie_L]

Hi GuyIncognito, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the issues you have been experiencing with your landline since the re-pull of the cables. 

I will need to check the account in order to confirm if the line has been migrated so I am going to pop you over a private message to confirm a few details. 

Speak soon,