No landline signal

[cwlane]

Hi,

We have discovered our landline isn't working since our son tried to call a few times but got no answer. Subsequently we realise we have no dial tone. This has been the case for a few days at least. Our handset has been working fine so am assuming it is the line itself.

I can't find a way to contact Virgin Media so am posting here instead.

Can someone help please?

[Paul_DN]

Hi cwlane,

Thank you for reaching out to us in our community and welcome, sorry to see you have no working phoneline due to no dial tone, I was able to locate you on our system with the details we have for you, so I can help further and arrange a technician, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[cwlane]

All repaired thanks.

[Paul_DN]

Hi cwlane,

Thank you for reaching back out, have you now received your adaptor and been able to complete your Landline Switchover?

Regards

Paul.

[cwlane]

No, nothing received yet.

[Paul_DN]

It will arrive shortly, once you receive it please follow the instructions.

Regards

Paul.