I have had no dialing tone on my landline (Abingdon, Oxfordshire) since at least last Wednesday:
Service status test shows no faults
Testing another phone still doesn't work
Connections all checked inside and outside; nothing loose.
I can see from the forum that this is not an isolated case. As reported elsewhere in recent days, when someone calls me I can see their number appear on my handset but there is no ringing and, when I answer, the person calling me doesn't know I've picked up.
I am thus unable to receive incoming or make outgoing calls.
An engineer is welcome to come out and check the outside unit but this would seem to be a bit of waste of time as the situation is indicative of a wider fault with Virgin's landline service.
Can someone confirm if a wider issue is being addressed? In the meantime, what steps can be taken to compensate for loss of landline service?
I'm glad to report that in fact an engineer was able to fix the issue, having come out to investigate and found a problem at the exchange. Thanks to the Virgin Media customer support team for following up.