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GeoffB45
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No landline phone service Newton Abbot--again

There's no landline service in Newton Abbot [01626] again. Why does thgis keep happeniing? How much of a refund on the monthly bill am I entitled to for poor service?

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Emily_G
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Re: No landline phone service Newton Abbot--again

Thank you for the post GeoffB45.


Can we please confirm if there's anything showing for you on our service status page in regards to this?

 

You can also run tests on equipment through this page if needed.

 

Thank you, Emily.

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GeoffB45
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Re: No landline phone service Newton Abbot--again

The status page isn't accurate or reliable. Other occassions when the phone line has been out of service the status indicates "no problems"

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Beth_G
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Re: No landline phone service Newton Abbot--again

Hi GeoffB45,

 

Not all faults are registered on the Service Status page. This can be down to the fact that not all faults are apart of a wider issue and sometimes they can only affect a customer's individual connection. 

 

I have had a look at things from this end and I am unable to find any reason as to what may be causing the issue. Can you please confirm if you are still affected by this?

 

If you are still having trouble, can you clarify whether you have a dial tone or not or if it's something else?

 

Many thanks,

 

Beth

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