No landline, no adapter. Wouldn't fit in hub anyway

[janetharding52]

At my elderly mothers. Her phoneline is dead. This area switched to hub connection on 6th April. She did not know and has not been sent an adapter.

I tried mine at her house but she has an older hub without the correct socket.

Checked her account details and it has changed to broadband and TV only, which has never been the case.

Please help.

[Reece_MH]

Hi janetharding52 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear your Mother's landline has been disconnected due to the migration to the Fibre Phone (21CV) service. I'm going to send you a private message so we can look into getting the service back for you.

Please look out for my message in the top-right, purple envelope

Thanks,