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No landline for the last 5 days.

Joining in

No landline for 5 days, contacted your people 3 times with no success. Made appointments for engineer that have been cancelled twice by Virgin. Still no landline.



Forum Team
Forum Team

Thanks for your post on our Community Forums @Fletch1960, and a very warm welcome to you!

Sorry to hear of the issues you've experienced with the landline services.

Check out the purple envelope in the top right hand corner for a private message from me, and I'll be able to look into your account with you, once data protection has been passed.

Kindest regards,


Forum Team
Forum Team

Hi Fletch1960,

Thanks for coming back to me via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to your Online Account, once you log in scroll down to Orders & appointments then click on View your orders. 
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Let us know how the appointment goes.