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No landline for me and my neighbours also on Virgin

Hi

No landline since midday. My neighbour alerted me who also uses Virgin. Service status for my area (SK10 3NH) indicates a problem with TV but telephone is working. Clearly wrong. 

This happened last week as well,

Thankfully I don't rely on my landline unlike many vulnerable members of the community

 

 

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Re: No landline for me and my neighbours also on Virgin

Hi AllanS1000, 

Really sorry to hear that you've been having some issues with your landline today and your neighbour, this isn't good. 

 

I've had a look at the back end of the account and we've raised this further to see what's going on and if there is a confirmed outage, as soon as I hear back I'll be in touch.

Thanks. 


 

Emma_C - Forum Team
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Re: No landline for me and my neighbours also on Virgin

Morning AllanS1000, 

Just checking in to let you know that the landline issue has been raised under the reference F008602658 and it is due to be fixed by 5pm today. 

Any issues after that do let us know and we can have another look. 

Thanks. 

Emma_C - Forum Team
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