No landline for 7 weeks. Elderly parents. Virgin unable to fix

[gpweston]

My elderly parents switched left Virgin for Sky, then came back because they didn't get on with the Sky interface/remote.  

Internet and TV work fine but their landline has not come back.  

They've had multiple visits by technicians who've confirmed everything 'should' be fine and just get told to wait another 24/48hrs/etc for something or other, but nothing happens.  

How can they/I reach somebody or escalate the issue to somebody who will take ownership of the issue until it is fixed ?

[Arissa_H]

Hi Gpweston 👋🏼.

Thank you for posting and welcoming you onto the community forum ☺.

Sorry to see their landline can't isn't working ☹.

Is there a dial tone at all on the landline? 

[gpweston]

Hi, no ring tone and if I call their number I get the long unobtainable tone

[gpweston]

They did get a temporary number for a few days, which worked, but then that died too

[Arissa_H]

Thank you for confirming Gpweston ☺.

I will have a closer look and see what's going on 🧐, I will have to private message you.

Please watch out for the envelope ✉.