We had a problem with our broadband a couple of months back and after several tech visits it was decided that we needed a cable re-pull. The engineer that came to this conclusion was told to do some tests by his manager to make sure this was needed and in the process cut the co-ax and phone cable to the house to inject a trace signal to identify which cable was ours. Before leaving he showed me where he had re-joined the co-ax but advised that the phone cable was too short to re-connect meaning we would have no landline until the re-pull was completed and told us to ring up to be transferred onto 21CV, leaving the adapter with me for when this happened.
We called yourselves to check on when the re-pull would happen and ask about moving over to 21CV. We were told a date of 1st March for the re-pull and that unfortunately our area wasn't yet ready for 21CV so we would just have to wait until we get an email telling 21CV was here.
This has been about 3 weeks now with no phone at all and no re-pull happened on the 1st March. Some guys came and installed a black plastic box next to the small pit at the end of the shared drive, took some photos of our property and green cable conduit that runs around it and messed around in the pit at the the end of the street but no further communication to us on when/if the work will happen.
Could someone update us please.
Thanks
