Hi. My 75 year old mum has had no landline for a day, but her broadband is fine. No dialling tone, just a crackling sound. I have tried to help but cannot resolve the issue. Could someone help test the line as she has no online account.
Sorry to hear of this DJP5.
I will send over a private message for you now, so that we can take the details of your relative and can look into the issue further.
Thanks for helping sort this out! Engineer expected tomorrow.