No landline dial tone

[SandraAS]

We have no dial tone, cant make calls for last couple of days - how can this be resolved? WN6 8NH

[Megan_L]

Hi Sandra, 

Thanks for using the forums to get this issue with your landline services looked into, I am sorry if this has been causing some frustration. I have already taken the time to look into your services on my side and can see another team have managed to book an engineer visit for you. 

If you need any further help after this visit please don't hesitate to reach out for help 🙂

You can check, change or cancel your appointment via your online account if you need to. 

Thanks,

Megan_L

[SandraAS]

Thanks Megan, am trusting that a compensation will be added to bill as no service - engineer coming in 1 week

[Megan_L]

Hi Sandra, 

If it's complete loss of service you should be entitled to it after 48 hours of no service - you'll be well beyond that threshold by then. 

Take a look here to find out more about the auto compensation scheme 🙂

Thanks!

Megan_L