No landline calls

[sean102]

I have the same problem as others. Landline just gives the engaged signal  when trying to make calls. Income calls not connecting as reported by two people tryingto make contact. Tried to report through neigbours phone on 150 but cannot report landline fault from another phone, the mobile number you publish does not accept calls and just drops out? 

So what do I do??

[John_GS]

Hi @sean102

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the landline. Can I ask, are you connected via the wall socket or the router please?

Best wishes,

[sean102]

Connected via wall socket as I have not yet recd notification of the switch over

[John_GS]

Thanks for coming back to me. Have you received your adapter at all? If so, connect that to the phone line and connect it to the telephone port on the router.

If not, let me know and we can order you one.

Best wishes,

[sean102]

Yes I have the adapter will connect to the router and check 

[sean102]

Ok all connected through the router. No outging dialing tone still unable to get either incoming or outgoing calls

[John_GS]

Thanks and is it connected to the telephone port? If so, are you getting any error messages when you dial the number?

Best wishes,

[sean102]

No getting nothing totally dead 

[John_GS]

Can you try the other telephone port please on the router? Best wishes,

[sean102]

Yes all working now thanks