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No landline after change to fibre

On our wavelength


I've noticed other people are having problem with their landlines after they were switched to fibre optic.

We never received the adapter so we've had no working landline since the switch on 22nd November.  I've called and spoken to customer services twice in the last week about ordering an adapter and still no adapter!   I even placed a complaint with virgin about this and as you can guess the reply was to phone customer services and order an adapter!

Could someone please tell me what to do?  It's very annoying that we're paying for something that we can't even use.

Any ideas would be much appreciated.



Forum Team
Forum Team

Hi there @chirayoju


Thank you so much for your post and welcome back to the community forums! 


I'm sorry to hear that you are facing this issue with your landline switch over! 


I'd be more than happy to pop you a PM across so we can look into this. I will do so now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.


Thanks again.