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countyexile
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No landline BA11

Landline down for past 24 hours. A neighbour who has  Virgin Media and a relative 2 streets away also have no landline. Service Status says "no issues"!  After being passed around various people on the overseas call centre yesterday was eventually told there was an outage in the area and would be fixed 4-6 hours, yet 24 hours later still no service and service status still saying "no issues"!!  If there is a known problem in an area why isn't the service status updated?

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Travis_M
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Re: No landline BA11

Hi @countyexile

 

Thanks for posting on our community forum!

 

The outage is still ongoing and our team are looking to have this resolved as soon as possible, my apologies.

 

Regards

 

Travis_M
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countyexile
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Re: No landline BA11

Thanks - yet they don't update the status page on the website and when a test is run it says no problems. Surely if there is a known problem the status page should be updated and it should be picked up when a test is run?

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Travis_M
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Re: No landline BA11

My apologies if this isn't coming up @countyexile - I'll feed this back to the team. We'll look to have your issue resolved soon.

 

Regards

Travis_M
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countyexile
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Re: No landline BA11

Thanks

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Travis_M
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Re: No landline BA11

Please do keep us updated in the mean time if anything changes @countyexile

 

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Travis_M
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countyexile
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Re: No landline BA11

Entering 3rd day now. Still no landline, not a single update from VM and now even the service status webpage isn't working!

When this is all added to the loss of TV for a whole day  due to an outage earlier in the month it seems the reliability of VM services is declining.

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Travis_M
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Re: No landline BA11

Our team are still working on this @countyexile - my apologies for the inconvenience.

 

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Travis_M
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