No land line

[ianjayne]

We have no land lines in area 14 (BD2) service status say no faults.

I have tried to tell ‘customer (none) service’ in some offshore call centre. I was kept on hold for 27 minutes only to be told there was no issue recorded but would put me through to technical to discuss. I’ve nothing to discuss. 

[Nathan_B]

Hi there @ianjayne, thanks for your post.

I'm sorry to see you are having issues with your landline, I have checked our system and cannot see any issues in your area that could be causing this. 

I will have this checked further for you so to do this I'll send you a PM to confirm your details.

Regards

Nathan

[ianjayne]

Still no land line at 0900 today - still the status page says no faults, when will this be fixed, its not just me its others in my postcode and area 14?

[ianjayne]

Spoke to second line team - there is an area outage and fault.  Apparently its not been reported!! - Really??

[ianjayne]

Land lines were fixed at 1531 today. Strange that considering there were no faults several hours ago! Allegedly. What sort of telecoms company is VM? 

[Nathan_B]

Hi there ianjayne, thanks for the update.

I'm glad to see this is working for you now. I'm not sure if you saw the last PM I sent to you earlier today but this included details of the outage that was identified.

Regards

Nathan

[ianjayne]

Nathan,

Yes I did thanks.

[Natalie_L]

Thanks for letting us know ianjayne. 

Please let us know if you have any questions or if we can assist further. 

Thanks