No land line dial tone.

[Boulders]

Hi

My landline has no dial tone and not sure if

I should switched over by now. 

Thanks for help

[John_GS]

Hi Boulders

Thanks for posting and welcome back to the community.

I am sorry to hear of the no dial tone issue. From the system check you are on the 21CV service (phone via router) is this how you are connected?

Best,

[Boulders]

Hi

Yes it is...I done it today...(been away on Holiday so probably missed the changeover date)

Thanks

[John_GS]

Thanks for coming back to me. OK so since connecting the phone to the phone port on the router, has this fixed things?

Best,

[Boulders]

No....sadly not.

[John_GS]

Thanks for coming back to me. Have you tried both phone ports on the router? Is this with the adapter as well or directly to the router?

Best,

[Boulders]

Yes tried both ports and I'm using the little adaptor.

[John_GS]

Thanks, it'll need a tech visit in this case.

I'll send you a PM now to assist further.

[John_GS]

Hi @Boulders

Thanks for joining me on PM and allowing me to book a tech for the phone line issue. The visit will be viewable in your online account - virg.in/myVM - very soon. You can then cancel/reschedule it if needed.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment