Menu
Reply
  • 12
  • 0
  • 0
Tuning in
346 Views
Message 1 of 19
Flag for a moderator

No intermittent dialling tone on voicemail 1571

I always used to get an intermittent dialling tone on my landline when I had a new voicemail message as a way of notifying me, this stopped a couple of months ago so I now have to dial 1571 every time I come home or when I hang up after a call. I’ve spoken to customer services 5 times and they have been absolutely useless. 

Does anyone have any suggestions as what I thought was a simple issue is turning out to be extremely difficult, frustrating and time consuming? 

0 Kudos
Reply
  • 1.7K
  • 105
  • 171
Forum Team
Forum Team
330 Views
Message 2 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Hi Wilco69, 

Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, the first things we need to do is troubleshoot using this link below – 

Landline Voicemail Issues
I also want to ask a few questions just to make you’re your home setup is all okay, can you please tell me – 
If your phone is plugged into the mains or an extension?
Is your HUB performing okay? The landline works through the HUB in most cases, so if your internet has gone off, your phone line might have ceased to work too.
Have you got a different handset to test the line with? If yes, please have a go and let me know if it improves things.

Thanks,

Megan_L

0 Kudos
Reply
  • 12
  • 0
  • 0
Tuning in
320 Views
Message 3 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Thanks for your reply. 

My phone is plugged in to my hub. The hub performs ok, I have no problems with WiFi. 

I have tested with a different handset and get the same issue. 

Whenever I get a new voicemail message my phone rings straight away but I don’t get the intermittent dialling tone as a notification of a new message. 

0 Kudos
Reply
  • 1.93K
  • 130
  • 181
Forum Team
Forum Team
279 Views
Message 4 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Hi Wilco69,

 

Thank  you for all the extra details - I have been able to locate your account and can't find any reason as to why you are not receiving your notification for voicemail in the form of the intermittent dialing tone.

 

I've raised this issue with our specialist landline faults team who are going to look into this further for you. They should be in touch with you within 24 hours.

 

If you need anything else in the meantime just let us know.

 

Have a great Sunday.

 

Beth

  • 12
  • 0
  • 0
Tuning in
205 Views
Message 5 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

I haven’t heard back from anyone else and it has been much more than 24 hours. 

0 Kudos
Reply
  • 3.64K
  • 216
  • 280
Forum Team
Forum Team
201 Views
Message 6 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

I'm sorry you've not yet heard anything Wilco69,

 

This is still being looked into and it staged to the correct team to resolve, we'll have it sorted as soon as we can.

 

Alex_Rm

0 Kudos
Reply
  • 12
  • 0
  • 0
Tuning in
151 Views
Message 7 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Thanks, someone called but I was out. Will they call back? 

0 Kudos
Reply
  • 6.93K
  • 359
  • 613
Forum Team
Forum Team
143 Views
Message 8 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Hi Wilco69

 

Thanks for coming back to us. Sorry to hear you missed the call. They will call you back don't worry 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 12
  • 0
  • 0
Tuning in
83 Views
Message 9 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Still waiting for a call. 

0 Kudos
Reply
  • 1.7K
  • 105
  • 171
Forum Team
Forum Team
81 Views
Message 10 of 19
Flag for a moderator

Re: No intermittent dialling tone on voicemail 1571

Hi Wilco69, 

thanks for coming back to us, I am sorry you're still waiting for this call back. 

I will send you a PM now so we can cha about this further. 

Thanks, 

Megan_L

0 Kudos
Reply