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No incoming/outgoing service

Hello

My phone rang 3 separate times around 8am this morning it wasn't answered and no message was left. I now cannot make outgoing calls the line has no dial tone it sound crackly . I cannot receive incoming calls either . My Mum who is a Virgin customer rang me from her landline and she said it says 'this number is not accepting calls at present' I have done status check and it says everything is OK 

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Re: No incoming/outgoing service

Morning DC13,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your phoneline. can you confirm if you've been able to test a different handset?

 

Alex_Rm

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Re: No incoming/outgoing service

Hello

No we dont have a spare handset to test. I am trying to see if I can borrow one.

When I call my landline I am getting an engaged signal. Maybe who ever called my landline this morning has not put their phone down ? It was some obscure number.

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Re: No incoming/outgoing service

Update , Phone is now working 👍

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Re: No incoming/outgoing service

Great to hear!

 

Thanks for letting me know.


Alex_Rm

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Re: No incoming/outgoing service

Hello

Unfortunately the issue with my phone returned and seems to be intermittent. It gone off on most days at different times .When it goes off I cannot call out as no dialling tone just a crackling noise, and no one can call me. I have borrowed another handset and plugged it in and it does exactly the same ?

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Re: No incoming/outgoing service

Thanks for the update and sorry to hear of the ongoing issues, I've booked an engineer appointment to look into this further. 

 

Thanks, Emily.

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