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NaomiK
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No incoming or outgoing calls from Landline

For the past few weeks we have been unable to make or receive calls on our landline. Phone will ring for 30 seconds but will cut off if we answer it or if we try to make a call it cuts off before it even starts to call the other number. We've tried another phone and still have the same problem.

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Ayisha_B
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Re: No incoming or outgoing calls from Landline

Hi @NaomiK,

 

Welcome to our Community Forums and thanks for posting.

 

I'm sorry to hear you've been having some issues with your landline. I would like to look into this further so will pop you a PM now to confirm some details.

 

Thanks

Ayisha_B
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Ayisha_B
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Re: No incoming or outgoing calls from Landline

Thanks for confirming your details via PM @NaomiK

 

I have booked the first available engineer appointment for you so that the issue with the landline can be sorted. Please log into your online account for confirmation of the time and date and if unsuitable you can re-schedule. 

 

Let us know how the visit goes!

Ayisha_B
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NaomiK
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Re: No incoming or outgoing calls from Landline

Engineer visited today and fixed our issue quickly. Very happy with the prompt service we received.

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David_Bn
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Re: No incoming or outgoing calls from Landline

Excellent news @NaomiK, do please let us know if there are any further faults and we'll be on hand to assist you

Kindest regards,

David_Bn

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Redrog
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Re: No incoming or outgoing calls from Landline

Landline will accept incoming calls, but no matter what number I dial to make outgoing calls I just end up with Virgin Media help desk.

 

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Alex_RM
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Re: No incoming or outgoing calls from Landline

Hi Redrog,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the line, I've had a look from our side and can see what the problem is. So I can discuss this with you I've popped you over a private message (purple envelope, top right hand corner)


Alex_Rm

 

 

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