Virgin Media Community

[kimi007]

Fir the past two weeks I’ve had no landline service. Line says ‘ no issues’. 
Reebooted, plugged and unplugged. 

[Ayisha_B · Accepted solution]

Hi @kimi007 👋,

Welcome to our Community Forums and thanks for your post. Great to have you here 😊

I am sorry you're having some issues with your landline. I'd love to help you further. 

After running some tests for you this end, please can you check that the phone is seated in the base correctly and powered on. 

Can you also confirm that that you are set up in one of the 3 ways shown below?

Do you also have an alternative handset you can test with?

It would also be worth going through the self care tips here 

If after checking, you still have issues, please respond to my PM and I can get a technician visit arranged for you. 

Thank you!

[kimi007]

Hi, can someone call me on my mobile please. My landline has been off for about 2 weeks and getting nowhere on the chats. 
(obviously I’ll send my mobile number when a technician respond )

[Paulina_Z]

Hi @kimi007,

Thank you for coming back to us about your ongoing landline issue. Can you please confirm if you've ran through the checks that my colleague suggested in their post?

As this is an online Forum, we're unable to arrange call backs from this platform, we apologise. 

Please let us know how you get on with the troubleshooting steps so we can help further if needed. 

Thank you.

[kimi007]

Yes, we’ve tried all the tests as asked 

[Paulina_Z]

Hi @kimi007,

Thank you for coming back to us. If you're still experiencing issues with your services, please respond to my colleagues Private Message that they sent earlier today.

You can find the message as a purple envelope at the top right corner of your Forum page. 

My colleague will be able to go through further checks for you and assist.

Thank you.