No incoming calls

[FiandGeorge]

Transferred to Virgin from BT in September and the landline was not transferred for weeks. Contacted support today and they have advised the number has been added to my account, I get a ringtone when I pick up the handset and I was able to call the 150 but the phone does not ring when the number is called. 2nd line support Tested line both times called back on my mobile then advised there is nothing wrong with the landline and it must be my very new Panasonic cordless phones advising the REN number needs to be greater than 1. My BT landline has not been switched off as they state a request has not been made to them to transfer the number, when I plug the phones back into that line the incoming calls are working. 
How can I get this resolved.

[Ayisha_B]

Hi 👋 @Fiand George,

A warm welcome to our Community Forums and thanks for your post.

Sorry you've had some issues with receiving incoming calls.

I can see this was raised to 2nd line faults team and they suggested changing your handset as after running the checks, it was ringing our end.

Have you been able to try that at all?

In regards to the port, I can confirm your port request has already  been completed. 

Let me know if you have any other questions. 

[FiandGeorge]

Hi Alisha_B, I bought and tested new phones yesterday and no change. All the phones receive a dial tone but no incoming calls.

When I attach any of the phones to the old BT line I receive incoming calls so I strongly feel the transfer of the number has not worked.

regards

[Paulina_Z]

Hi @FiandGeorge,

Thank you for coming back to us about this ongoing issue. I'll be happy to double check that the right number is listed on our systems after the number port.

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @FiandGeorge,

Thank you for coming back to us via Private Messages. I'm glad to hear that your number port was successful and that your issue is now resolved.

If you come across any issues going forward, please reach back out to us so we can assist further. We're here to help if needed. 🙂

Thank you.