No incoming calls

[Davethetrain]

Transferred land line phone to Hub3 on 9th November. Tested worked fine incoming+ outgoing calls. Phone still ok outgoing calls but dead on incoming for days have tried everything including rebooting hub. Spoke on 150 yesterday to 2 different people no help whatsoever. Tested line both times called back on my mobile more interested on security questions. In the end was told problem transferred to another department (technical) and would be contacted on mobile no. Still waiting after 24hours. Still no In coming calls today. Very poor paying for service not receiving. 

[Jodi_S]

Hi Davethetrain,

Thanks for posting on our community forums. We're sorry to hear that you're unable to receive incoming calls on your landline and that this has been escalated to our 2nd line faults team for further investigation.

I will be more than happy to see what our team have done so far for you and see if we can get any updates with this issue.

I will pop you over a private message and take some details from you. 

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[LizzieLoo75]

I have this type of home phone issue as well. Any luck with getting your query sorted ?  Virgin Tech team said its my house phone and its REN number is too low. 😮

[Jodi_S]

Hi Davethetrain

Thanks for the private message. We're pleased to hear that you're all back up and running and that you're now able to receive incoming calls.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi.