Virgin Media Community

[Freedom1314]

I installed adapter on the 20th. Can make outgoing calls but don't receive incoming calls. Ran all the tests, rebooted router ( and pin hole), and it tells me no phone connected...so how can I make outgoing calls???

[Paulina_Z]

Hi @Freedom1314,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with your landline after the home phone switch over.

In this case, we would advise you to contact our technical team on 150/ 03454541111 to discuss your landline, as it's a part of the home phone switch over and our teams can assess this issue further.

Please keep us updated on this issue and take a look at our Contact Us page to look at our other contact options if needed.

Keep us updated on how you get on with the call and if you need any further assistance. 

Thanks! 🙂

[Freedom1314]

All sorted within 24 hours. Fault with the line.

[Zak_M]

Thank you for coming back to us @Freedom1314 

I am glad to hear that you have managed to get this resolved,  if we can assist you going forward then please do let us know. 

Kind regards,

Zak_M