Thank you for your post and welcome back to our community forums. We're here to help.
I am really sorry to hear you're having a problem with receiving calls lately. Do you have a dial tone when you pick up the receiver? Do you also have another landline socket in the home you can test the landline handset in? This can help us to narrow down if only one socket is impacted.
Following our conversations via private message, I have arranged for a technician visit to be scheduled and booked so that they can investigate further.
We're unable to check and confirm the date/time of an appointment publicly for security reasons, but you're able to check this via your My Virgin Media online account and reschedule to a more convenient date/time if needed.
If you or anyone in the home exhibits flu-like symptoms or tests positive for COVID-19, please reschedule accordingly.
Whilst deleting various old telephone calls on my mobile I thought I'd just try ringing my landline again and blow me down it worked!!! Nothing has changed this end so I'm wondering if any work had been done locally to correct the fault? I suppose I'd better cancel the service call for tomorrow?