on 18-10-2023 11:37
VM told me to connect my landline phone to my hub recently using the VM supplied adaptor. Now my phone doesn't ring for incoming calls.
My phone was working fine before the switch. I have changed the connection as instructed. My phone works fine for outgoing calls. It just does not ring for imcoming calls after moving to the new hub connection. I have tried another phone with same symptoms.
I see other people have similar/same problems, but haven't reported a solution outside private messages. Can this be fixed, please?
on 18-10-2023 11:41
What type of phone is it?
Does it draw power from the line, or from a mains power supply?
18-10-2023 11:43 - edited 18-10-2023 11:43
What sort of age are the phones you are using? Older phones (early 2000s and before) may need a different adapter to generate the ringing sound.
Does any caller display show up on your landline when there is an incoming call (even though no ringing sound)?
If you answer an incoming test call (without the ringing sound) does the call connect OK?
on 18-10-2023 11:52
Hi Parsley_Lion,
Thanks for your post and welcome to the community.
Many apologies for the issues with setting up the landline, just to touch on the matter as stated above, can the phone be connected without the need of an adaptor?
Regards,
on 18-10-2023 11:57
My phone is connected to the hub only. One cable. No mains supply. It's just a simple dumb old-fashioned phone.
on 18-10-2023 12:04
Thanks for the response on this matter,
Also (apologies for not combining this into the other response), with the incoming calls without the ring are the calls actually coming through?
Regards,
on 18-10-2023 12:04
Both phones are old-ish. They have worked fine for many years. Both phones are quite dumb. One phone has a display - under the hand-set. You can't see it untill the hand-set is picked up.
Yes, my wife used her mobile to call the house landline phone connected via the hub. Her mobile worked fine. The landline phone didn't ring, but I picked it up any way, and the connection was made sucessfully. It appears the landline phone just doesn't ring now it's connected to the hub.
on 18-10-2023 12:05
You'll need an adapter with a ring capacitor:
https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/
on 18-10-2023 12:06
My old landline phone cannot be connected directly to the hub. I need to use the short adaptor supplied by VM.
on 18-10-2023 12:11
carl_pearce >> "need an adapter with a ring capacitor"...
I'm happy to try it.... Is that something VM can/should supply?