Virgin Media Community

[SH_4]

Hello. I am reaching out in desperation. I have not had a landline service for several days now. I am a pensioner and a neighbour has helped me to compose this message. I have tried to contact Virgin but have got nowhere. One 45 minute call ended with me (eventually) speaking to a person who then said they could not hear me! I belive the problem is to do with the heavy prolonged rain in my area recently and I think I need an engineer's visit. Will anybody from Virgin help me please?  

[Beth_G]

Hi SH_4,

Welcome to the Community Forums! Thanks for your post.

I am sorry to hear you've been having problems with your landline service and have been unable to get some help with this when you called our team.

I'll pop you  over a PM now so I can take some more details and find out what the issue is. Please do look out for my message over at the purple envelope.

Beth