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DL99
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No home phone line

Our  home phone hasn't been working since Saturday. No dial tone and when someone tries calling they can't even leave a message - it just hangs up.

I tried running a test of the line online, but the response was that part of the Virgin Media site isn't working.

Can you help to resolve the issue?

 

 

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John_GS
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Re: No home phone line

Hi DL99

 

Thanks for posting and welcome to the community. My apologies for the landline issue. I can see you've spoke to the team and can see we've done a work order and raised it to the faults management team. This should be sorted later today as per the notes on the account but do keep me posted if not. 

 

Kind regards,

John_GS
Forum Team


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DL99
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Re: No home phone line

Thanks. Yes, it's working now.

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