Hi, My Father in law lost his home phone connection (standard POTS) two weeks ago.
He has called three Virgin support numbers in trying to get the line fixed.
He has had no notification that his line was due to be switched over, has received no adapter in post and when I log into the hub, the Telephony icon, is greyed out and shows it is not active.
For the above reasons I do not believe he has been switched over, or is due to be switched over and this is an old phone connection problem.
Unfortunately, the Virgin support team he has spoken to have not been able to arrange an engineer to resolve the situation as they seem to be preoccupied with users having problem switching over.
The dial tone is present however the line is suffering from very heavy static and making a call is not possible.
Who do we approach to get the old phone line problem investigated?
