Hi Mark,
I'm here to Help, can you private message me your account number and site id so I can do some further tests.
I am a virginmedia field technician and my advice is based on my experience in the field or my personal experiences with my own equipment at home. If you think my answer was helpful to you please mark as helpful or consider leaving some Kudos
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Kind regards Darren Hollands
Access field tech
Guildford
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