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No engaged signal

Tina263
Joining in

For 3 weeks now my Mum's home phone has not had an engaged signal. When she is on the phone and somebody calls there is a message saying 'call cannot be connected' and goes dead or the call does not connect to anything and goes dead. This is so frustrating. I have called the tech team 3 times (2 hours in total) to be told this is normal, which it is not! I tried #43# (turn off call waiting) but it did not work. Not sure what else to try. 

3 REPLIES 3

Martin_N
Forum Team
Forum Team

Hi Tina263,

Thank you for your post and welcome to the community. 

I'm very sorry for the issues your mother has had with her Landline service. 

I am happy to take a look into this for her. 

I will private message you now to confirm the details. 

^Martin

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Tina263,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Tina263,

Thanks for coming back to us and confirming that you've received the confirmation text.

Let us know how your appointment goes and if you need any further help or assistance. 

Thanks! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs