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spencer_nash
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No dialtone - can't get hold of anyone at customer services

Our home phone doesn't have a dialtone and it's impossible to get hold of someone to speak to at customer services.. how can I get someone to check our phone line?

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AFewScoops
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Re: No dialtone - can't get hold of anyone at customer services

 

Hi Spencer_nash

Was wondering if you have tested the line  with another phone?

It is not impossible to get through to VM but it is challenging during the current crisis as are many other aspects of life right now.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Last time I had an issue with my landline I went to the service status page:

https://my.virginmedia.com/faults/service-status

From there I ran the phone test and was given an option to book a tech visit online.  Anecdotal evidence on the forum suggest that this may not work now, but worth a try.

Or you can wait for one of the forum team to get to this thread, which usually also takes a few days and they can help you book a tech visit.

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oldfieldjohna
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Re: No dialtone - can't get hold of anyone at customer services

Just have to give up. I'm in the same position - can't get through to any helpline as we don't have a phone line. Virgin really are absolutely useless at solving problems. Paying top price for a rubbish service!

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Ryan_N
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Re: No dialtone - can't get hold of anyone at customer services

Hi spencer_nash, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've been having this issue. Was you able to follow any of the steps that @AFewScoops has advised? They can be super helpful. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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