No dialling tone

[RonKnox]

I access my landline directly through an adapter on the modem. I recently relocated the phone to a different part of the room and now despite constant checks, I get the message on my phone saying check phone line.
please help

[Travis_M]

Hi @RonKnox

Thanks for posting on our community forum and sorry to hear about the issues with your landline.

Just to double check, is the landline plugged in exactly as it was when it was plugged in via the modem? Has the modem also been moved?

Regards

[RonKnox]

Yes it’s plugged into modem, which hasn’t moved

[Travis_M]

Hi @RonKnox

Thanks for your response

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards