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fisherdoug
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No dialling tone on my phone

No dialing tone on my phone

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Ayisha_B
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Re: No dialling tone on my phone

Hi @fisherdoug

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you are not getting a dial tone on your landline. 

 

I have taken a look at your account and there are no known issues that could be causing this. Can I ask if you are able to try an alternative handset in the main master socket or run through some of the diagnostics here

 

If the issue persists, let me know and I will be more than happy to book an engineer out for you 

Ayisha_B
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fisherdoug
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Re: No dialling tone on my phone

Tried everything. Could you send engineer please

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Ayisha_B
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Re: No dialling tone on my phone

Thanks for trying @fisherdoug

 

Sure can!

 

I'd just need you to confirm your address before we can book the appointment so watch out for my PM now 🙂 

 

 

Ayisha_B
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fisherdoug
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Re: No dialling tone on my phone

I've contacted Virgin and they're sorting it. Thanks for your help

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Ayisha_B
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Re: No dialling tone on my phone

Aah thanks for updating us @fisherdoug 🙂

 

Let us know how you get on!

Ayisha_B
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Ayisha_B
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Re: No dialling tone on my phone

Further to your recent message via PM @fisherdoug, I can confirm I have booked an engineer out for you. 

 

If you find the appointment time and date is not suitable, feel free to re-schedule via your online account

 

Let us know how the visit goes 🙂 

Ayisha_B
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