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shama1
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No dialling tone on landline

Hello, I've noticed that there is no dialling tone since an hour ago. Virgin test did not report any error. Tried with 2 different handsets, no luck. Cannot log call online, can you please run any other test from your end or book an engineer for me? Ta

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Natalie_L
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Re: No dialling tone on landline

Hi shama1, 

 

Thank you for getting in touch with us here on the Community.

 

I am very sorry to hear you have been experiencing some issues with your landline. 

 

We appreciate you have already ran some tests from your side so we would like to take a look in to the account to see if there are any known issues that could impacting the service. 

 

To do this, I will just need to take some details via private message. This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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